You might have questions.
How often do you ship?
We try to pack and ship your purchased scraps the same day. SInce we are just starting out we don't have much of a schedule.
How do you ship?
For addresses in the United States we ship with USPS. We try and give you the cheapest rate we can offer via Shopify and still get you a tracking number via email. For international packages it varies by country. Sometimes its cheapest to send via USPS or another international shipping company. Galactic Surplus is not responsible for lost, damaged or delayed packages. All questions concerning lost, delayed or damaged packages must be handled with the shipping carrier.
Do you accept Returns or Exchanges?
At this time we do not accept returns or exchanges. All sales are final. Please contact us at firstname.lastname@example.org if you have any questions.
I have a problem with my order!
Oh no, thats not good. Let's make it great. Shoot us a communication email@example.com with the details and photos if possible and we will make sure you get sorted out! You can also use the contact form.
How are your pinback buttons made?
Great question! These pinback buttons are hand crafted by a Canadian living in Northern California. We design in-house and get a printshop to print out our buttons. They are hand cut and assembled in our spacecraft.
Why is shipping so expensive?
We are a tiny shop. We just can't do free shipping. We are however, figuring out ways to lessen the pain of galactic shipping costs and packing in some extra goodies when we can. Those goodies might be stickers, or magnets or extra buttons. :)
Why so political?
Our home is located in a country that is currently being run by somebody who is clearly unfit to do so. This isn't up for debate. While we cannot legally vote. We can choose sides and ways to support the candidates we feel fit for office. If you're so made that we haven't included who you support we will gladly create a custom 1.25" pinback pin for your candidate of choice at the cost of $10,000 USD + shipping.
Have an additional question?
Feel free to contact us from the contact page.
* please note that Galactic Surplus is not responsible for lost/damaged/delayed/stolen packages. Any questions regarding those circumstances should be directed to USPS or UPS.
* Galactic Surplus reserves the right to refuse service or cancel orders for any reason.